How do I top up my Velumhold balance with crypto?

What is the minimum top-up, and why must the amount be exact?

Every Velumhold top-up starts at $25, whatever the coin, and stops at $10,000. A hosting term that costs less than the minimum is paid with the minimum, and the rest waits on the balance for the next renewal or a second account.

The amount has to be exact because each network has one deposit address, shared by every customer. The payment screen gives your top-up a unique figure: a stablecoin amount carries a few extra ten-thousandths of a dollar, and BTC, ETH, SOL, LTC or XMR carry a few extra small units of the coin. That figure is how the payment finds its top-up.

The network fee comes on top of it. An exchange that deducts its withdrawal fee from the sum sends too little, so pick the option that delivers the full amount, or add the fee yourself. Tron, Solana and Ethereum stablecoins avoid any rate swing: 1 USDT or 1 USDC stays close to 1 dollar between sending and crediting.

How long does crediting take?

Crediting takes as long as the network needs to reach the confirmation count of your coin, plus the check of the payment: Velumhold promises no fixed delay. On Solana one confirmation is enough, and the picker shows about 1 minute; Bitcoin asks for 2 confirmations at about 20 minutes; USDT on Tron needs 20 at about 2 minutes.

While the check runs, the page reads Verifying your payment on the network and counts the confirmations, for example 4 of 12. Monero is the exception to the explorer link: a public explorer shows neither amount nor sender, so the payment is checked against the exact amount in Velumhold’s own wallet before it is credited.

According to Velumhold’s survey of 2 November 2026, 14 of the 18 hosts checked accept some form of crypto, and Hostwinds took stablecoins only, with no Bitcoin. Velumhold receives its 7 coins at its own addresses, with no processor page in between and no account to open elsewhere.

What happens if less arrives than the amount shown?

The value that arrives is credited to the balance, and the page says so: Less than the requested amount arrived, the value received was credited. Nothing is lost, but an order tied to that top-up cannot be bought with too little money.

In that case the order is not placed, and the payment page says the plan could not be bought automatically. The money stays on the balance as credit. Top up the difference, at least the minimum, and order again from the checkout: the balance is used first.

Two mistakes cannot be repaired. Funds sent on another network, or in another coin than the one chosen, cannot be recovered, and the screen warns about it before you send. If you think a payment was sent correctly and still shows Not verified, open a ticket under Payments and billing with the coin, the network, the exact amount and the time you sent it. Nobody from the support team will ever ask for your account number, your control panel password or your private SSH key, by email or in a chat.

What if the 30 minutes run out?

A payment that arrives after the 30-minute window still counts: what arrives is credited at the rate of the moment it arrived. The window exists because the page holds one exchange rate and one unique amount for your top-up alone.

When it closes, the page reads The rate lock ended. Do not send a second payment for that request. If you had already sent one, click I’ve sent the payment until the date the page displays. For a stablecoin nothing changes, since its value stays near 1 dollar. For BTC, ETH, SOL, LTC or XMR, the dollar value follows the market at arrival, so send at once with a normal fee. A new top-up can be started from Billing at any time.

What the balance can and cannot be paid back for is set out on refunds and outage credit, and what happens once an order is paid is on when your hosting is ready.

What does the balance pay for once it is credited?

A credited Velumhold balance pays for new hosting accounts and their renewals, and it never expires. Credit on your balance does not expire and renews any of your hosting accounts. When a top-up is only made to reach the minimum, the unspent part comes back on request within 30 days of payment, in USDT or USDC. The rest of a balance is not paid out unless the law requires it.

With auto-renew on, each renewal is taken from that balance on the last paid day, so a balance kept above the price of the next term keeps every site online without a new payment. The three plans and their terms are listed on the pricing page: Chiffon, for example, costs $14.44 for 3 months or $44.94 for 12 months.